, University of New England, Australia, Australia
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Contemporary Management Research Vol. 9 No. 4 (2013) - Marketing
Service Recovery in The Australian Banking Industry
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Contemporary Management Research Vol. 12 No. 2 (2016) - Marketing
Customer Perception of Green Advertising in The Context of Eco-Friendly FMCGs
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Contemporary Management Research Vol. 1 No. 1 (2005) - Marketing
Consumer Complaining Behavior: The Case of a South American Country, Chile
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