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  1. Home /
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  3. Vol 9 No 4 (2013)

Published: 2013-12-05
  • Service Recovery in The Australian Banking Industry
    Fredy Valenzuela, Ray Cooksey, Lalith Chandralal, Rumman Hassan
    • PDF
  • Interviewers’ Characteristics and Post-Hire Attitudes and Performance
    Hussein Ismail, Silva Karkoulian
    • PDF
  • Determinants and Consequences of Cooperation in International Strategic Distribution Channel Alliances
    Rajiv Mehta, Takao Ito, Jolanta Mazur, Rolph E. Anderson
    • PDF
  • The Effects of Relationship-Destroying Factors on Customer Relationships: Relationship Recovery as the Moderator
    Hui-Chen Chang, Yi-Ching Tsai, Sheng-Yuan Hsu
    • PDF
  • Calculation and Visualization of Dynamic Price Elasticities
    Hirokazu Tajima
    • PDF
  • Mothers’ Perceived Vulnerability, Perceived Threat, and Intention to Administer Preventive Medication to Their Children
    Phuong Nguyen
    • PDF
  • The Influence of Internet-Based Customer Relationship Management on Customer Loyalty
    Aris Y. C. Lam, Ronnie Cheung, Mei Mei Lau
    • PDF
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