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Vol 9 No 4 (2013)
Published:
2013-12-05
Service Recovery in The Australian Banking Industry
Fredy Valenzuela, Ray Cooksey, Lalith Chandralal, Rumman Hassan
PDF
Interviewers’ Characteristics and Post-Hire Attitudes and Performance
Hussein Ismail, Silva Karkoulian
PDF
Determinants and Consequences of Cooperation in International Strategic Distribution Channel Alliances
Rajiv Mehta, Takao Ito, Jolanta Mazur, Rolph E. Anderson
PDF
The Effects of Relationship-Destroying Factors on Customer Relationships: Relationship Recovery as the Moderator
Hui-Chen Chang, Yi-Ching Tsai, Sheng-Yuan Hsu
PDF
Calculation and Visualization of Dynamic Price Elasticities
Hirokazu Tajima
PDF
Mothers’ Perceived Vulnerability, Perceived Threat, and Intention to Administer Preventive Medication to Their Children
Phuong Nguyen
PDF
The Influence of Internet-Based Customer Relationship Management on Customer Loyalty
Aris Y. C. Lam, Ronnie Cheung, Mei Mei Lau
PDF
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