Vol 9 No 4 (2013) | Contemporary Management Research

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Published: 2013-12-05

Service Recovery in The Australian Banking Industry

Fredy Valenzuela, Ray Cooksey, Lalith Chandralal, Rumman Hassan
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Interviewers’ Characteristics and Post-Hire Attitudes and Performance

Hussein Ismail, Silva Karkoulian
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Determinants and Consequences of Cooperation in International Strategic Distribution Channel Alliances

Rajiv Mehta, Takao Ito, Jolanta Mazur, Rolph E. Anderson
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The Effects of Relationship-Destroying Factors on Customer Relationships: Relationship Recovery as the Moderator

Hui-Chen Chang, Yi-Ching Tsai, Sheng-Yuan Hsu
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Calculation and Visualization of Dynamic Price Elasticities

Hirokazu Tajima
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Mothers’ Perceived Vulnerability, Perceived Threat, and Intention to Administer Preventive Medication to Their Children

Phuong Nguyen
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The Influence of Internet-Based Customer Relationship Management on Customer Loyalty

Aris Y. C. Lam, Ronnie Cheung, Mei Mei Lau
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