SKOWRON, L.; GASIOR, M. Two-Level Model of Assessing Customer Satisfaction and Loyalty. Contemporary Management Research, [S. l.], v. 10, n. 3, 2014. DOI: 10.7903/cmr.12366. Disponível em: https://cmr-journal.org/article/view/12366. Acesso em: 29 mar. 2024.