VALENZUELA, F.-R.; COOKSEY, R. Australian Retail Banking Customers’ Perceptions of Time in A Service Recovery Process. Contemporary Management Research, [S. l.], v. 10, n. 2, 2014. DOI: 10.7903/cmr.11641. Disponível em: https://cmr-journal.org/article/view/11641. Acesso em: 18 apr. 2024.