LAM, A. Y. C.; CHEUNG, R.; LAU, M. M. The Influence of Internet-Based Customer Relationship Management on Customer Loyalty. Contemporary Management Research, [S. l.], v. 9, n. 4, 2013. DOI: 10.7903/cmr.11095. Disponível em: https://cmr-journal.org/article/view/11095. Acesso em: 19 apr. 2024.