The Adoption of IS/IT Investment Evaluation and Benefits Realization Methodologies in Service Organizations: IT Maturity Paths and Framework

  • Chad Lin Edith Cowan University
  • Yu-An Huang National Chi Nan University
  • Man-Shin Cheng National Formosa University

Abstract

This research examines the relationship between the levels of IT maturity and the use of IS/IT investment evaluation and benefits realization methodologies via case studies and survey in the service sector. The findings indicate that IT maturity has a positive impact on the adoption of IS/IT investment evaluation and benefits realization approaches. A major contribution of this research is the development of an IS/IT maturity, investment evaluation and benefit realization methodologies matrix via the case studies. The matrix can assist service organizations in making and substantiating better business decisions. The relationship between the level of IT maturity and the use of IS/IT investment evaluation and benefit realization methods has been further tested and validated in the subsequent survey. (BAI2006 Paper ID: 6245)

Author Biography

Chad Lin, Edith Cowan University
Dr Chad Lin is a Post-Doctoral Research Fellow in School of Management Information Systems at Edith Cowan University in Australia. He has published more than 60 internationally refereed research articles focused on outsourcing, e-commerce, IS/IT adoption, and on evaluating the effectiveness and managing the benefits from IS/IT. He has written several refereed SSCI/SCI-E journal papers (e.g. Information and Management, and Journal of Research and Practice in IT), book chapters, and conference papers. He serves as a member of editorial review board for several international journals, and as a program committee member for many international conferences.
Published
2007-09-27
How to Cite
Lin, C., Huang, Y.-A., & Cheng, M.-S. (2007). The Adoption of IS/IT Investment Evaluation and Benefits Realization Methodologies in Service Organizations: IT Maturity Paths and Framework. Contemporary Management Research, 3(2). https://doi.org/10.7903/cmr.88
Section
Management Information Systems