Mediating Role of Job Satisfaction on Internal Corporate Social Responsibility Practices and Employee Engagement in Higher Education Sector

  • Md. Monir Hossen SEGi University, Malaysia
  • Tak Jie Chan SEGi University, Malaysia
  • Nurul Ain Mohd Hasan Universiti Putra Malaysia, Malaysia
Keywords: employee engagement, higher education institution, internal corporate social responsibility, job satisfaction, Employee engagement, Higher education institution, Internal corporate social responsibility, Job satisfaction

Abstract

The study aims to investigate the relationship between internal corporate social responsibility (ICSR) practices and employee engagement through job satisfaction as a mediating variable. The ICSR dimensions are comprised of employee empowerment, education and training, employment stability, as well as a working environment. This study is based on the social exchange theory to explore the relationship between the above factors and ICSR. In this study, purposive sampling was adopted. A quantitative (survey) method was employed, generating 93 valid responses. The data was then analyzed using Partial Least Square Structural Equation Modelling through Smart-PLS 3.0. The results revealed that ICSR practices, namely employee empowerment, and employment stability contributed positively to job satisfaction. However, training & education and working environment were found not significant to job satisfaction. In addition, job satisfaction has a positive influence on employee engagement. The results of the study found that except for training, education, and the work environment, job satisfaction mediates the relationship between ICSR practices and employee engagement. Conclusion, implications of the findings, and suggestions for future study are also discussed.

Author Biographies

Md. Monir Hossen, SEGi University, Malaysia

Mr. Md. Monir Hossen is a postgraduate student at Faculty of Business, Social Sciences and Hospitality Management, SEGi University, Malaysia. He completed his Master’s degree in Corporate Communication, and his research interests include Corporate Social Responsibility, Marketing, and Communication Management.

Tak Jie Chan, SEGi University, Malaysia

Mr. Tak-Jie Chan (Corresponding author) is a lecturer at the Faculty of Business, Social Sciences and Hospitality Management, SEGi University as well as a PhD candidate at Putra Business School, Malaysia. His research areas include Corporate Social Responsibility, Marketing & Corporate Communication, Organizational Studies, and topics related to Strategic Communication Management.

Nurul Ain Mohd Hasan, Universiti Putra Malaysia, Malaysia

Dr. Nurul Ain Mohd Hasan is an associate professor at the Department of Communication, Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Malaysia. She also a committee member under the education chapter of the Institute of Public Relations Malaysia. She received her PhD in Communication from Massey University in New Zealand. Her research field is Corporate Social Responsibility in Communication and Public Relations.

Published
2020-09-13
How to Cite
Hossen, M. M., Chan, T. J., & Mohd Hasan, N. A. (2020). Mediating Role of Job Satisfaction on Internal Corporate Social Responsibility Practices and Employee Engagement in Higher Education Sector. Contemporary Management Research, 16(3), 207-227. https://doi.org/10.7903/cmr.20334
Section
Organization Behavior and Human Resource Management