Innovation Landscape within Family Services Integration: Evidence from Australia

  • Philip Thomas University of New England
  • Sujana Adapa University of New England
  • Barbara King Joyce University of Melbourne


The aim of this research is to explore the utility of collaborative innovation landscape within the government Family and Community Services (FACS) organisation in Australia. Exploring the presence or absence of the collaborative innovation landscape within public sector organisations is important, as the organisation’s objectives combined with the effective management of people working within the organisation define the productivity and efficiency measures of an organisation. The collaborative innovation landscape in FACS is investigated in line with the identified gaps in the existing literature by exploring the structure and function of the organisation, working relationships, team-based interactions and respondents’ perceptions of the prevailing working environment. Qualitative in-depth interviews and Social Network Analysis (SNA) techniques were used in the present study to analyse the data obtained from the respondents. Respondents were employed within the divisions of FACS government organisation operating in Tamworth in regional Australia. The results obtained indicated that the respondents’ lack of interdivision familiarity poses additional challenges in terms of understanding the nature of work, clarity of role and subsequent engagement with clients and personnel across divisions identified within FACS government organisation. The results obtained from the SNA indicated the presence of reciprocal relationships of the respondents with the other respondents working within their divisions. The findings suggest that collaborative type of innovation landscape is at a nascent stage within the FACS government organisation, and efforts need to be directed to strengthen the public sector innovations in Australia. Keywords: Collaborative Innovation Landscape, FACS, Vision, Participative Safety, Task Orientation, Support for Innovation, Regional Australia To cite this document: Philip Thomas, Sujana Adapa, and Barbara King Joyce, "Innovation Landscape within Family Services Integration: Evidence from Australia", Contemporary Management Research, Vol.11, No.3, pp. 249-276, 2015. Permanent link to this document:

Author Biographies

Philip Thomas, University of New England
Dr Philip Thomas is currently working as a Senior Lecturer in the School of Law at the University of New England. Philip's research interests relate to innovation adoption in organisations.
Sujana Adapa, University of New England
Dr Sujana Adapa is a Lecturer in Management (Strategy & Marketing) in the UNE Business School at the University of New England. Her research interests include technology and/or innovation adoption, corporate social responsibility and intercultural sensitivity aspects. She teaches various Marketing related units at the UNE Business School.
Barbara King Joyce, University of Melbourne
Dr Barbara King is a research associate working with the University of Melbourne, Australia. Her expertise is in exploring the social relationships through the application of social network analysis.
How to Cite
Thomas, P., Adapa, S., & Joyce, B. (2015). Innovation Landscape within Family Services Integration: Evidence from Australia. Contemporary Management Research, 11(3).
Organization Behavior and Human Resource Management